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Frequently Asked Questions

Our engine analyzes your STL geometry, volume, and surface area in real-time. It then applies your chosen material density and shell thickness to calculate an exact weight, ensuring you only pay for what you print.

Absolutely. We do not sell, distribute, or share your files. They are handled by our automated systems and verified technicians exclusively for order fulfillment.

Once confirmed, your files move to our engineering review queue. A technician verifies printability, and we will contact you via WhatsApp to finalize delivery details.

Yes. We support local students. Upload your University ID in your profile settings, and once verified, your account will automatically apply a discount to all future orders.

This usually means it was exported in Meters or Centimeters. Use our 'Scaling Tool' on the upload page to multiply the size (usually x1000 for meters) to fix it instantly.