Privacy Policy

Last Updated: April 2026

1. Introduction

At Imprint 3D, we take your privacy and the security of your data seriously. This Privacy Policy explains how we collect, use, and protect your personal information and uploaded files.

2. Information We Collect

Account Information: First name, last name, email address, phone number, and WhatsApp number.
Reviews and Feedback: When you leave a review or provide feedback, we collect your rating, comments, and associated order history strictly to improve our engineering processes. This may be displayed anonymously or with your first name on our platforms to showcase customer satisfaction.
Security Data: Authenticator App (TOTP) configurations and encrypted passwords.
Uploaded Files: 3D model files (STL, OBJ, etc.) required to fulfill your orders.
Verification Documents: If you apply for a Student Discount, we securely collect a temporary image of your University ID.

3. How We Use Your Information

We use your data strictly to provide and improve our services: to authenticate your secure login, process your 3D files through our AI slicing engine, fulfill your physical orders, send tracking updates, and verify student discounts.

4. How We Protect Your Data

Your data is stored securely using industry-standard encryption. Passwords are mathematically hashed and salted. Your 3D models are treated as strictly confidential and are only accessed by our automated AI systems for quoting, and by our verified technicians for the physical printing process.

5. Data Sharing

We do not sell, rent, or trade your personal information or your 3D files to third parties.

We only share necessary information with trusted service providers (such as secure payment gateways and delivery couriers) strictly for the purpose of fulfilling your order.

6. Your Rights

You have the right to access, update, or delete your personal information at any time through your Account Settings. If you wish to permanently delete your account and all associated files from our servers, please contact our support team.

7. Contact Us

If you have any questions regarding your privacy, please contact us via our official WhatsApp support channel or email us at support@imprintegypt.com.

8. Cookies & Analytics

We use essential cookies to keep you logged into your account. We also utilize privacy-first analytics to monitor site performance and improve your experience. No personal tracking or advertising cookies are used on this platform.